Contact Us

Jennifer IserlohWhen contacting Jennifer and her team for the first time, you will want to use the form on this page instead of sending email directly. This form bypasses all sp*m filters and ensures your message is dealt with right away.

Iserloh Ventures LLC
84 Washington St, Suite 2W
Hoboken, NJ 07030
USA

Contact Us

Before you submit your question or comment, check out our Frequently Asked Questions (FAQ) section at the bottom of this page. You might find the answer you’re looking for!

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Click here if you are inquiring about a
charge on your credit card ($12.95, $22, $42)..
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Answers for Frequently Asked Questions (FAQ)

To view the answer to a question listed below, simply click on the question to toggle on the answer. To hide the answer, click on the question again to toggle off the answer.

Questions are grouped based on the following four sections:

What’s This Charge On My Credit Card For?

Are you wondering why your credit card shows a charge of $12.95, $22 or $42? Here’s why:

  • $12.95: You purchased Jennifer’s 200-Calorie-Fix Program. At the time of purchase, you paid $7 for a 21-day trial. After 21 days, you were charged a one-time, non-recurring fee of $12.95 as clearly outlined on the checkout page at https://members.skinnychef.com/sign-up-for-200-calorie-fix-program. Just to reiterate, you will not be charged anything else and you’ll have lifetime access to the program and any future updates that Jennifer adds…. all at no extra charge.
  • $22: You purchased Jennifer’s 14-Day Kickstarter Program (DIGITAL PACKAGE). At the time of purchase, you paid $7.95 for shipping & handling of the autographed “Secrets of a Skinny Chef” book. After 14 days, you were charged a one-time, non-recurring fee of $22.00 as clearly outlined on the checkout page at https://members.skinnychef.com/14-day-weight-loss-plan. Just to reiterate, you will not be charged anything else and you’ll have lifetime access to the program and any future updates that Jennifer adds…. all at no extra charge.
  • $42: You purchased Jennifer’s 14-Day Kickstarter Program (DIGITAL+PRINT PACKAGE). At the time of purchase, you paid $7.95 for shipping & handling of the autographed “Secrets of a Skinny Chef” book. After 14 days, you were charged a one-time, non-recurring fee of $42.00 as clearly outlined on the checkout page at https://members.skinnychef.com/14-day-weight-loss-plan. Just to reiterate, you will not be charged anything else and you’ll have lifetime access to the program and any future updates that Jennifer adds…. all at no extra charge.

General Questions

Can you provide nutritional information with your recipes?»
I need your biography or headshots from your mediakit.»
Can I quote your posts?»
Do you have any specific tips or strategies to lose weight?»

Email Updates & Social Media

I would like to follow you on Twitter / Facebook. How do I do that?»
How can I sign up for your weekly Stay In The Loop email updates?»
Will I be charged for your weekly Stay In The Loop updates?»
How can I unsubscribe from (or change my email address for) your weekly Stay In The Loop updates?»
I have other questions not covered here.»

Password & Membership

Membership access came with my purchase – will there be recurring charges?»
I forgot my password. How do I get a new one? »
How do I reset my password? »
I have other questions not covered here.»

Products, Orders, Payments, Returns

I signed up for the email book/videos. There was no email in my inbox yet..»
I didn't get my copy of your online book - Where is it?»
I received your email, but the download link doesn't work.»
Thank you for sending me the online book. However I can not download it.»
I have tried to print the book and it printed jibberish (or gave an error).»
I would prefer a print book, not a digital book. Is the book available in a print edition?»
I’ve ordered your 14-Day Kick-Start program, but I only received your book.»
Do you ship products to Canada? Can I buy your product if I reside in Canada?»
I am residing outside the US. Can I still buy your product?»
Can I pay with AMEX?»
PayPal doesn't accept my information. Why?»
I didn't receive my login information.»
I purchased via PayPal and didn’t receive my login information.»

How do I return your products for a refund?»

What do I receive in the 200-Calorie-Fix Program?»

What do I receive in the 14-Day Kickstarter Weight Loss Program?»

I have other questions not covered here.»
Nutritional stats for each recipe can be found on SkinnyChef.com as well in the membership area.
For Jennifer’s mediakit, biography and headshots, please visit the Skinny Chef Media Resource page.
Articles, photographs and graphics appearing on SkinnyChef.com are protected by federal copyright laws and may not be copied or reprinted without our prior written approval. Request permission to reprint. It’s OK to repost limited excerpts of one of my articles, provided that you include the source ("Jennifer Iserloh, SkinnyChef.com") and a live link (http://skinnychef.com). If in doubt, contact us.
For me, it’s not about being skinny, but making tasty foods healthier, and healthy foods tastier. Check out my free healthy eating & cooking kit to get you started and learn more.
Click here to follow me on Twitter or become a Facebook fan. Click here to check for my other social media profiles.
Many people have discovered the convenience of receiving my blog posts, videos and tips as email. Click here for step-by-step instructions to sign up for this free service.
No, the Stay In The Loop updates (whether you receive the daily, weekly or monthly version) are provided as a free service, and you can unsubscribe at any time. Unsubscribe links are contained in the footer of each email.
Each email contains an unsubscribe link in its footer. Simply click on the link to modify your subscription status. To change your email address, unsubscribe your old email address, then visit our signup page to register with your desired email address.
If you have any questions or comments, please contact us from the contact page or via email. Someone on our staff will get in touch with you within one business day (Monday – Friday between the hours of 9 am – 5 pm EST).
If you purchased the Secrets of a Skinny Chef book special, the 14-Day Kick-Start Program or the 200-Calorie-Fix program, there’s no recurring payments. You pay once, and you have lifetime access.
If you forgot your password, click on the link below the login form (Forgot password?). On the next page, you’ll be prompted to enter your username (or email address). Once you’ve submitted your username/email address, you’ll receive within a few minutes an email in your inbox . If you don’t see the email in your inbox, please check your trash or spam folders. Open the email and click on the link inside, and a new password will be emailed to you. If you’re an AOL subscriber, you MUST copy and paste the confirmation link into your web browser. Again, within a few minutes, you’ll receive the email with your new password – allowing you to login. Once you’ve logged in, don’t forget to update your password to something more memorable (see next question)
If you would like to change your password (for example after you’ve requested a new one), login to the member area. You’ll notice a grey button on the right side of the header that lets you update your membership details. Scroll down to the password section, enter your new password and save your changes.
If you have any questions or comments, please contact us from the contact page or via email. Someone on our staff will get in touch with you within one business day (Monday – Friday between the hours of 9 am – 5 pm EST).
Once you request the book, it will take about 1-2 minutes for our email to arrive in your inbox. If you don’t see our email in your inbox, please check your spam or trash folders. In addition, it may help to white-list Jennifer’s email (click here for detailed instructions).
Once you request the book, it will take about 1-2 minutes for our email to arrive in your inbox. If you don’t see our email in your inbox, please check your spam or trash folders. In addition, it may help to white-list Jennifer’s email (click here for detailed instructions).
AOL Email disables all links by default. If the confirmation link does not work for you , copy the entire link into your web browser’s address bar, for example Firefox or Internet Explorer.
As you’ve noticed, the online book was sent as a PDF attachment. Depending on your email settings, you may have to first download that attachment before you can open it. Once you’ve opened it, save it to your desktop for future reference. To print the document, you must first save it to your desktop, because you may get printing errors if you try to directly print it from your web browser or email system.
We have received reports about this, and in every case it turned out that the PDF document hadn’t been saved to the desktop. So to avoid any printing issues, first save the PDF to your computer, then open it with Adobe Acrobat, and then print it.
The 200-Calorie-Fix is only available digitally via our membership area. The 14-Day Kick-Start program has both a digital and a print option.
During the checkout process, you had an option to select (a) digital access only or (b) digital access + DVD + printed materials. If you chose option (a), please contact us so that we can upgrade your package to include the additional materials.
We are accepting Canadian and all other international orders through Paypal. Due to high international shipping costs, some products are only accessible in digital format through our secure member area. You can select international payment options during checkout.
We are accepting international orders through Paypal. Due to high international shipping costs, some products are only accessible in digital format through our secure member area. You can select international payment options during checkout.
We are accepting AMEX credit cards via our Paypal gateway. During checkout, please select the appropriate Paypal package and then enter your AMEX credit card details at Paypal. You don’t have to create a Paypal account to use Paypal.

Please go back and check that you have entered your email address correctly – sometimes a comma is present between the domain name and the .com (example: name@yahoo,com instead of name@domain.com).

Another obstacle is that if you already have a PayPal account associated with your email or credit card number, PayPal doesn’t allow you to use the credit card (forcing you to pay with your PayPal account). If that’s the case, use a different credit card.

After purchase, you were redirected to the membership area and an automated email with your login information was emailed to the address used during registration. Please check your spam folder if you don’t see the welcome email in your inbox within 10 minutes.
At the completion of your purchase at Paypal, you were redirected to the membership area and an automated email with your login information was emailed to the address used during registration. Please check your spam folder if you don’t see the welcome email in your inbox within 10 minutes.
As per our 30-day risk-free guarantee, you can return purchased products for a full refund of the product cost, provided the product is still in reasonable shape. To get the process started, please contact us via email or call our staff at 1-888-730-5816 (Extension 3). Our staff will then issue an RMA number for you to include on the outside of your return shipment. Once we receive your returned product and deem it in reasonable shape, your credit card will be credited for the full amount.
All components of the 200-Calorie-Fix program are available through our membership area. Nothing physical gets shipped. Click here to review the membership components.
All components of the 14-Day Kickstarter Weight Loss Program are available through our membership area. Only the autographed copy of the Secrets of a Skinny Chef gets shipped. If you ordered the PRINT package, you will also receive the printed 14-Day Kickstart Weigth Loss booklet and DVD. Click here to review the membership components.
If you have any questions or comments, please contact us from the contact page or via email. Someone on our staff will get in touch with you within one business day (Monday – Friday between the hours of 9 am – 5 pm EST).